Giveaway Terms

These Giveaway Terms are the conditions of entry for every promotion we run for members. They apply together with our Membership Terms and Website and Repair Terms. If there is any inconsistency about a promotion, these Giveaway Terms apply.

Each promotion is a game of chance. Entry is free with an active membership — no purchase is necessary to enter the monthly giveaway.

1. The promotions we run

1.1 Monthly giveaway. Each calendar month is a separate promotion. The entry period opens at 12:00am on the 1st and closes at 11:59pm on the last day of that month (Melbourne time). The draw is conducted electronically at our premises within 7 days of the close of the entry period.

1.2 Annual giveaway. The annual giveaway runs over the calendar year — 1 January to 31 December (Melbourne time) — and is drawn in the following January. Entries reset to zero on 1 January each year and never roll over.

1.3 Snap prizes. Snap prizes are instant-win promotions. There is no entry period to wait out: a winner is selected at random from the eligible pool at the moment we run the promotion, and the prize and its retail value are stated when the result is announced.

1.4 We may add, pause, reschedule or cancel a promotion for reasons outside our reasonable control (for example a supplier failure, natural disaster or a critical technical fault). If we do, we notify affected members by email within 48 hours and either run the promotion as soon as practicable or substitute a promotion of equal or greater value.

2. Who can enter

• You must be 18 years or older.
• You must be an Australian resident. Residency and eligibility are determined by the address on your membership account.
• You must hold an active, paid-up membership at the time of the draw.
• A membership that is suspended for non-payment, paused, cancelled or terminated is not eligible while it is in that state.
• Our staff, contractors and their immediate families and households cannot win, and neither can internal test accounts. They are removed from the pool before a winner is selected.

2.1 Instant-win promotions — South Australia. Snap prizes, Weekly Drops and any other instant-win promotion are not open to residents of South Australia. South Australian members receive all other membership benefits and are entered into the monthly and annual giveaways. Residency is determined by the address on the member's account.

2.2 One membership per person. Where we find multiple accounts held by the same person, the entries are void.

3. How entries are earned

3.1 Monthly entries by tier. Every active member receives these entries in each monthly giveaway, from their first payment:

3.2 Birthday entries. The birthday bonus is added once per year in your birthday month, provided your date of birth is recorded on your account before that month begins.

3.3 Referrals. When a member you referred activates their membership, both of you receive 2 extra entries in that month's giveaway. Referral entries do not carry over, and self-referral voids both accounts.

3.4 In-store spend entries (annual giveaway). Entries for the annual giveaway are earned by spending in store: one entry for every A$5 spent, calculated on the final GST-inclusive amount actually paid at our counter, after any member discount or promotional code. Entries appear once the transaction is reconciled, which can take up to 48 hours.

3.5 Which tiers earn in-store entries. Currently iFix VIP and iFix Family members earn in-store spend entries. Entry into the annual giveaway is held by iFix VIP and iFix Family members. These are settings we may change; the tiers shown here are always the ones in force.

3.6 Purchases that do not earn entries. Pre-owned and refurbished devices, whether bought in store or online, do not earn entries. Repairs, accessories, parts and services put through our counter do.

3.7 Snap prize entries. Snap prizes draw from the eligible active membership at the time the promotion is run. No entries are accumulated or spent.

4. Chances of winning

4.1 Every draw is a weighted random selection made with a cryptographically secure random generator. Your chance of winning a given draw is your number of entries divided by the total number of entries in that draw, so it depends on how many members enter and how many entries they hold. We publish the total entries and your own entry count in the member portal and the app before each monthly draw closes.

4.2 The result of a draw is final. We do not enter into correspondence about winner selection.

4.3 Any attempt to manipulate a draw — including creating additional accounts, falsifying purchases or interfering with our systems — results in immediate disqualification, termination of the membership and forfeiture of all entries.

5. Winner notification, identification and claiming

5.1 Notification. We contact the winner by email within 24 hours of the draw, and by text or phone where we hold those details. We make at least two attempts to reach a winner.

5.2 Identification — 14 days. A winner must provide valid Australian government-issued photo identification (a current driver licence or passport) within 14 days of being notified. Identification confirms the winner is 18 or older and matches the account the entry was held on. A winner who cannot provide satisfactory identification within 14 days forfeits the prize and we redraw.

5.3 Receiving the prize. Once we have accepted a valid claim, we hand over or dispatch the prize within 28 days. You may collect it from 7/840 Fifteenth Street, Mildura VIC 3500 or, if you live elsewhere in Australia, we post it to an Australian address at no cost to you.

5.4 Unclaimed prizes. If a prize is still unclaimed 3 months after the draw, despite our attempts to make contact, the original winner forfeits all claim to it and we conduct a redraw. Any redraw is subject to these same terms.

5.5 ID documents. Identification you send us is stored privately, used only to verify the claim, and deleted once the prize has been handed over, except where we must keep a record of the claim under clause 8.2.

6. Prizes

6.1 Value and description. The prize for each promotion, and its retail value in Australian dollars, is stated when the promotion is announced.

6.2 Substitution. If a prize becomes unavailable we may substitute an alternative of equal or greater retail value.

6.3 No cash alternative. Prizes cannot be exchanged for cash, credit or a membership discount, and cannot be transferred to another person.

6.4 Images. Product images used to illustrate a prize come from publicly available marketing material. The item delivered may differ slightly in colour, configuration or packaging, but will be of equal or greater retail value.

6.5 No brand association. Every prize is bought independently by us with our own money. Our promotions are not affiliated with, sponsored by, endorsed by or administered by any manufacturer, retailer or brand — including Apple Inc, Samsung Electronics, Sony Interactive Entertainment, Microsoft Corporation, Nintendo, Hisense, JB Hi-Fi or BP Australia. Brand and product names are trademarks of their owners and are used only to describe the prize.

6.6 Tax. A prize may have tax consequences for the winner. We give no tax advice; winners should seek their own.

7. Publicity

7.1 We publish winners on ifixmildura.com.au/winners for 28 days after each draw, showing the winner's first name and suburb only — for example "Sarah from Mildura". We never publish a surname, address, email address or phone number.

7.2 We may ask a winner to take part in further publicity, such as a photo or a short quote. That is entirely optional and the prize is never conditional on it. Consent can be withdrawn at any time by emailing repairs@ifixmildura.com.au, and we will remove the material from our own channels.

8. Permits, records and privacy

8.1 Permits. These are games of chance promoted from Victoria and open to Australian residents. We hold or obtain any trade-promotion permit or authority a state or territory requires for the promotion in question, and we conduct each promotion in accordance with that state's requirements. Where a promotion type cannot lawfully be offered in a state — as is the case for instant wins in South Australia under clause 2.1 — residents of that state are excluded from that promotion only.

8.2 Records. We keep entry, draw and winner records for at least 3 years.

8.3 Privacy. We handle personal information in line with the Privacy Act 1988 (Cth), the Australian Privacy Principles and our Privacy Policy. Entering a promotion does not add you to any marketing list you have not opted into.

9. General

9.1 Australian Consumer Law. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other law that cannot be excluded. Where those guarantees apply, our liability is limited only to the extent the law permits. Our goods and services come with guarantees that cannot be excluded — including a remedy for a major failure and compensation for reasonably foreseeable loss.

9.2 Our liability. To the extent the law allows, we are not liable for a prize that is lost, delayed or damaged in transit once dispatched, for a technical failure outside our reasonable control that affects an entry, or for any indirect or consequential loss. Nothing here limits your rights under clause 9.1.

9.3 If something goes wrong. Contact us first — email repairs@ifixmildura.com.au or call 0427 507 888. We answer complaints within 10 business days.

If we cannot resolve it, you may contact Consumer Affairs Victoria at consumer.vic.gov.au or 1300 55 81 81, or the Australian Competition and Consumer Commission at accc.gov.au. These terms are governed by the laws of Victoria, Australia, and proceedings must be brought in Victorian courts.

9.4 Changes to these terms. We may update these terms. Material changes are notified by email at least 30 days before they take effect, and if a change disadvantages you you may cancel before it applies. The current version is always published at ifixmildura.com.au/giveaway-terms, carries a version number and effective date, and lists what changed in the change log at the bottom.

9.5 Severability. If a clause is found invalid it is severed and the rest of these terms continue to apply.