Giveaway Terms

These Giveaway Terms are the conditions of entry for every promotion we run for members. They apply together with our Membership Terms and Website and Repair Terms. If there is any inconsistency about a promotion, these Giveaway Terms apply.

Each promotion is a game of chance run by iFix Mildura Pty Ltd ACN 675 768 742, as trustee for the Chisalita Family Trust, ABN 78 517 705 249, trading as iFix Mildura. Entry is available only to eligible paid members. No separate entry fee is charged. Membership fees, benefits and entry allocations are disclosed before you join.

1. The promotions we run

1.1 Monthly giveaway. Each calendar month is a separate promotion. The entry period opens at 12:00am on the 1st and closes at 11:59pm on the last day of that month (Melbourne time). The giveaway is decided electronically at our premises within 7 days of the close of the entry period.

1.2 Annual giveaway. The annual giveaway runs over the calendar year — 1 January to 31 December (Melbourne time) — and is decided in the following January. Entries reset to zero on 1 January each year and never roll over.

1.3 Snap prizes. Snap prizes are instant-win promotions. There is no entry period to wait out: a winner is selected at random from the eligible pool at the moment we run the promotion, and the prize and its retail value are stated when the result is announced.

1.4 We may add, pause, reschedule or cancel a promotion for reasons outside our reasonable control (for example a supplier failure, natural disaster or a critical technical fault). If we do, we notify affected members by email within 48 hours and either run the promotion as soon as practicable or substitute a promotion of equal or greater value. We change the terms of a promotion that is already running only where the law requires it, and never in a way that reduces entries you have already earned.

2. Who can enter

• You must be 18 years or older.
• You must be an Australian resident. Residency and eligibility are determined by the address on your membership account.
• Your membership must be active, or still inside the period you have paid for, at the time of the giveaway. Cancelling automatic renewal stops future renewals; your membership, benefits and giveaway eligibility continue until the end of the period you have paid for, and valid entries earned before that date stay in the giveaway they were earned for.
• A membership that is suspended for non-payment, paused or terminated is not eligible while it is in that state.
• Membership, and therefore entry, is not available to residents of Western Australia.
• Our staff, contractors and their immediate families and households cannot win, and neither can internal test accounts. They are removed from the pool before a winner is selected.

2.1 Instant-win promotions — South Australia. Snap prizes, Weekly Drops and any other instant-win promotion are not open to residents of South Australia. South Australian members receive all other membership benefits and are entered into the monthly and annual giveaways. Residency is determined by the address on the member's account.

2.2 One membership per person. Where we find multiple accounts held by the same person, the entries are void.

3. How entries are earned

3.1 Monthly entries by tier. Every active member receives these entries in each monthly giveaway, from their first payment:

3.2 Birthday entries. The birthday bonus is added once per year in your birthday month, provided your date of birth is recorded on your account before that month begins.

3.3 Referrals. When a member you referred makes their first membership payment, you receive 50 extra entries and they receive 2 extra entries in that month's giveaway. Referral awards are capped at 10 per referrer per month. Your entries are reversed if that first payment is refunded or disputed within 30 days, or the membership is cancelled for fraud. Referral entries do not carry over, and self-referral voids both accounts.

3.4 In-store spend entries. For iFix VIP and iFix Family members, every A$5 you spend in store earns one entry into that month's giveaway and one entry into the annual giveaway. The same dollar earns in both — the entries are not split between them. Spend is the final GST-inclusive amount actually paid at our counter, after any member discount or promotional code. Entries appear once the transaction is reconciled, which can take up to 48 hours.

3.5 Which tiers are in the annual giveaway. Entry into the annual giveaway is held by iFix VIP and iFix Family members. These are settings we may change; the tiers shown here are always the ones in force.

3.6 Purchases that do not earn entries. Pre-owned and refurbished devices, whether bought in store or online, do not earn entries. Repairs, accessories, parts and services put through our counter do.

3.7 Snap prize entries. Snap prizes are decided from the eligible active membership at the time the promotion is run. No entries are accumulated or spent.

3.8 App download bonus. From time to time we may award bonus entries into a stated monthly giveaway to members who sign in to the iFix Mildura app for the first time during an announced promotion period. The number of entries and the period are stated in the promotion. One bonus per membership. Bonus entries do not count toward the Annual Grand Giveaway.

4. How a winner is decided

4.1 Every giveaway is decided by a weighted random selection made with a cryptographically secure random generator. Your own entry count is shown in the portal and app. More entries mean more places in that giveaway.

4.2 Giveaway results. Once a giveaway is decided, the result stands, subject to a verified error, fraud, or a requirement of law. If you think something has gone wrong with your entries, get in touch and we will check it for you.

4.3 Any attempt to manipulate a giveaway — including creating additional accounts, falsifying purchases or interfering with our systems — results in immediate disqualification, termination of the membership and forfeiture of all entries.

5. Winner notification, identification and claiming

5.1 Notification. We contact the winner by email within 24 hours of the giveaway being decided, and by text or phone where we hold those details. We make at least two attempts to reach a winner.

5.2 Identification — 14 days. A winner must provide valid Australian government-issued photo identification (a current driver licence or passport) within 14 days of being notified. Identification confirms the winner is 18 or older and matches the account the entry was held on.

5.2a If identification is not provided. Missing the 14-day identification step does not by itself forfeit the prize. We keep reminding you — by email, and by text or phone where we hold those details — and the prize is then dealt with under the unclaimed prize process in clause 5.4. Identification that cannot be verified, or that shows the entry was not validly held, disqualifies the claim; in that case we re-run the same giveaway from the same pool of entries with that member excluded, and the new winner has their own 14 days. A re-run is subject to these same terms.

5.3 Receiving the prize. We hand over or dispatch the prize within 28 days of the giveaway being decided. You may collect it from 7/840 Fifteenth Street, Mildura VIC 3500 or, if you live elsewhere in Australia, we post it to an Australian address at no cost to you.

5.4 Unclaimed prizes. If a prize is still unclaimed 3 months after the giveaway, despite our attempts to make contact, the original winner forfeits all claim to it and we re-run it. Any re-run is subject to these same terms.

5.5 ID documents — verified and deleted. Identification you send us is held privately and used only to verify the claim. The moment our staff mark it as verified, the file is deleted from our storage and an audit line is written recording the date, the time and the staff member. All that is kept on the claim is "ID verified: yes". If identification cannot be verified, the file is kept only until the decision is recorded — on disqualification it is deleted at that moment. Either way, no identification is kept beyond 30 days from upload: at that point it is deleted automatically, with an audit line. The claim record itself is kept under clause 8.2; the document is not.

6. Prizes

6.1 Value and description. The prize for each promotion, and its retail value in Australian dollars, is stated when the promotion is announced.

6.2 Substitution. Where the advertised prize is genuinely unavailable, we may substitute an alternative of equal or greater retail value. We never substitute for convenience.

6.3 No cash alternative. Prizes cannot be exchanged for cash, credit or a membership discount, and cannot be transferred to another person.

6.4 Images. Product images used to illustrate a prize come from publicly available marketing material. The item delivered may differ slightly in colour, configuration or packaging, but will be of equal or greater retail value.

6.5 No brand association. Where a prize is a physical product, we buy it at retail with our own money; some prizes are store credit or giveaway entries rather than a purchased product. Our promotions are not affiliated with, sponsored by, endorsed by or administered by any manufacturer, retailer or brand whose product appears in a prize. Where a prize lists the brands it contains, we show that alongside the prize so it is clear every time. Brand and product names are trademarks of their respective owners and are used only to describe the prize. Those trademarks include: JB Hi-Fi, Samsung, BP, Hisense, Nintendo, Sony, Microsoft, MSI, NVIDIA, Apple, Google, Coles, Woolworths.

6.6 Tax. A prize may have tax consequences for the winner. We give no tax advice; winners should seek their own.

7. Publicity

7.1 We publish winners on ifixmildura.com.au/winners for at least 28 days after each giveaway. Where the prize is worth more than $1,000, we publish the winner's full name and suburb, as the promotions regulators expect for prizes of that value. For smaller prizes we publish the first name, last initial and suburb only — for example "Sarah W. from Mildura". We never publish an address, email address or phone number.

7.2 We publish no more than the minimum required above. Anything further — a photo, a video or a short quote — is asked for separately, is entirely optional, and the prize is never conditional on it. Consent can be withdrawn at any time by emailing repairs@ifixmildura.com.au, and we will remove the material from our own channels.

8. Permits, records and privacy

8.1 Permits. Our giveaways are structured so that no permit or authority is required in any Australian state or territory at their current prize values. Victoria, Queensland, Western Australia and Tasmania do not require permits for trade promotions. New South Wales requires an authority only where a prize pool exceeds $10,000; the Australian Capital Territory a permit above $3,000; South Australia and the Northern Territory a licence or permit above $5,000. Our monthly and annual prizes are below every one of these. If we ever offer a larger prize, we will obtain the required permit or authority before announcing it. South Australian residents are not eligible for instant-win promotions, which require a licence in that state at any value.

8.2 Records. We keep entry, giveaway and winner records for at least 3 years.

8.3 Privacy. We handle personal information in line with the Privacy Act 1988 (Cth), the Australian Privacy Principles and our Privacy Policy. Entering a promotion does not add you to any marketing list you have not opted into.

9. The Weekly Reveal

9.1 What it is. The Weekly Reveal is an instant-win promotion, free with an active membership. One reveal is available to each eligible member each reveal week, which runs from 9:00am Friday to 11:59pm the following Thursday (Melbourne time). A reveal not taken in its week is not carried forward.

9.2 Who can take part. Members whose membership is active. A membership that is paused, suspended, overdue, cancelled or terminated is not eligible for that week. Snap prizes, Weekly Drops and any other instant-win promotion are not open to residents of South Australia. South Australian members receive all other membership benefits and are entered into the monthly and annual giveaways. Residency is determined by the address on the member's account.

9.3 The prizes. Every scratch wins a prize. Prizes are drawn at random by a secure electronic process from the prize list below, and the list may change from time to time.

2 giveaway entries · 5 giveaway entries · 10 giveaway entries · 20 giveaway entries · 50 giveaway entries · $30 to spend on accessories · $50 iFix credit

9.4 Streaks and the Golden Reveal. Taking your reveal in consecutive weeks builds a streak. One missed week is forgiven per streak and your streak continues; a second missed week returns your streak to zero. At a 8-week streak a Golden Reveal becomes available. A Golden Reveal does not expire, and taking it returns your streak to zero. A Golden Reveal wins one of three prizes, drawn at random, each equally likely:

$50 iFix credit · $30 to spend on accessories · 250 giveaway entries

9.5 Prizes and claiming. Entry prizes are added to your entries for the current monthly giveaway automatically. Accessory spend and store credit are claimed in store at 7/840 Fifteenth Street, Mildura within 90 days of the day you win, are not redeemable for cash, cannot be transferred, and are forfeited if not claimed in that time. Store credit and accessory spend apply to a single purchase; any unused balance is not refunded.

9.6 Fairness. The prize list may change for future weeks; a change never affects a reveal already taken. We may withhold or cancel a Weekly Reveal prize where a membership is not eligible, where the promotion has been manipulated, or where the same person holds more than one membership to gain additional reveals.

10. Where’s Teddy?

10.1 What it is. Where’s Teddy? is a free midweek game for active memberships. It runs each week from Wednesday 8:30pm to Thursday 8:30pm Melbourne time. You pick a card: find Teddy and you win the giveaway entries shown for your membership, otherwise you win 1 entry — so every go wins something.

iFix Club: 1 go, 25 entries for finding Teddy · iFix Device: 1 go, 50 entries for finding Teddy · iFix VIP: 1 go, 100 entries for finding Teddy · iFix Family: 4 goes, 100 entries for finding Teddy

10.2 Who can play. Family memberships get four goes each week and other memberships get one. Goes are for that week only and do not carry over. Playing, or not playing, never affects the Weekly Reveal or its streak. Where’s Teddy? is not available to residents of South Australia.

10.3 Entries. Entries won go into that month’s giveaway automatically and are subject to these terms. We may withhold entries where a membership is not eligible, where the game has been manipulated, or where the same person holds more than one membership to gain additional goes.

11. General

11.1 Australian Consumer Law. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other law that cannot be excluded. Where those guarantees apply, our liability is limited only to the extent the law permits. Our goods and services come with guarantees that cannot be excluded — including a remedy for a major failure and compensation for reasonably foreseeable loss.

11.2 Our liability. To the extent the law allows, we are not liable for a prize that is lost, delayed or damaged in transit once dispatched, for a technical failure outside our reasonable control that affects an entry, or for any indirect or consequential loss. Nothing here limits your rights under clause 11.1.

11.3 If something goes wrong. Contact us first — email repairs@ifixmildura.com.au or call 0427 507 888. We answer complaints within 10 business days.

If we cannot resolve it, you may contact Consumer Affairs Victoria at consumer.vic.gov.au or 1300 55 81 81. These terms are governed by the laws of Victoria, Australia, and you and we submit to the non-exclusive jurisdiction of the courts of Victoria. Nothing here takes away your right to bring a claim in a court or tribunal in the state or territory where you live.

11.4 Changes to these terms. We may update these terms. Material changes are notified by email at least 30 days before they take effect, and if a change disadvantages you you may cancel before it applies. The current version is always published at ifixmildura.com.au/giveaway-terms and carries a version number and effective date.

11.5 Severability. If a clause is found invalid it is severed and the rest of these terms continue to apply.

12. Apple and Google Disclaimer

All promotions, competitions, prize giveaways and promotional activities made available through or in connection with the iFix Mildura Members app — including, without limitation, monthly and annual giveaways, Snap Prizes, Weekly Reveal and Where's Teddy — are conducted solely by iFix Mildura Pty Ltd ACN 675 768 742, as trustee for the Chisalita Family Trust, ABN 78 517 705 249, trading as iFix Mildura ("iFix Mildura").

Apple Inc. and Google LLC are not sponsors, promoters, administrators or participants in any promotion conducted by iFix Mildura and are not associated with, responsible for, or involved in the conduct of any such promotion.

To the extent permitted by law, Apple Inc. and Google LLC have no responsibility or liability in connection with any promotion, including its administration, eligibility requirements, selection of winners, awarding or fulfilment of prizes, or any claim arising from participation in a promotion.

By participating in an iFix Mildura promotion, entrants acknowledge that the promotion is conducted by iFix Mildura independently of Apple Inc. and Google LLC and agree that any questions, concerns, complaints or claims relating to the promotion must be directed to iFix Mildura and not to Apple Inc. or Google LLC.

Nothing in these Terms and Conditions is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded, restricted or modified under applicable Australian law.

Apple, the Apple logo and App Store are trademarks of Apple Inc. Google Play, Android and related marks are trademarks of Google LLC. All other trademarks remain the property of their respective owners.