Membership Terms

These Membership Terms are a binding agreement between you and iFix Mildura Pty Ltd ACN 675 768 742, as trustee for the Chisalita Family Trust, ABN 78 517 705 249, trading as iFix Mildura. By completing signup, ticking the agreement box and paying, you agree to them, to our Website and Repair Terms (which covers the repairs themselves), to our Giveaway Terms (which covers the prize promotions) and to our Privacy Policy.

The short version. Membership is a subscription. It renews automatically until you cancel, you can cancel at any time from the member portal or the app, and your membership, benefits and giveaway eligibility continue until the end of the period you have already paid for. Yearly memberships: benefits available immediately. Monthly memberships: benefits unlock 30 days after joining. Giveaway entries start immediately on every plan. If a payment bounces, we remind you over the first fortnight. Your perks pause from day 3 until it's sorted, and paying restores everything.

1. What the words mean

• Activation date — the date your repair discounts and accessory perks begin. On a yearly membership that is the day you join. On a monthly membership it is30 days after your first payment.
• Benefits — the repair discounts and accessory perks attached to your tier. Giveaway entries are not benefits; they are defined separately below.
• Giveaway entries — a promotional inclusion that comes with an active membership, not a benefit you have bought. Entries are governed by the Giveaway Terms and require a membership that is active, or still inside the period you have paid for, at the time of a giveaway. Valid entries earned before that date stay in the giveaway they were earned for.
• Billing cycle — how often you are charged: monthly, six-monthly or annually.
• Entitlement — a periodic perk such as a free screen protector or a discounted case.
• Member portal — the self-service portal at ifixmildura.com.au/membership.
• Member app — the iFix members app for iPhone and Android.
• Registered device — a device you have added to your membership by serial number.
• Tier — your membership level. The current tiers are shown in clause 3.
• iFix family — when we say "join the iFix family" or "part of the iFix family", we mean our community of members across every tier. It is a friendly phrase, not a reference to the Family tier. The Family tier is one specific membership level, always written with a capital F, described in clause 3.

2. Who can join

2.1 Age. You must be 18 or older. By joining you confirm that you are.

2.2 False information. Where we have reasonable grounds, supported by evidence, to believe you gave false information to obtain a membership or a benefit, we will tell you what we have found and give you a fair chance to explain or correct it. If the matter is not resolved we may end the membership, and any amount we withhold will be proportionate to what actually happened.

2.3 One membership per person. You may hold only one active membership. If we find a duplicate we contact you first and, where it was an honest mistake, we simply close the extra one and refund it. Where duplicates were used deliberately to take extra benefits or entries, we may void the benefits obtained that way — no further than the advantage actually taken.

2.4 Australian residents. Membership is open to Australian residents anywhere in Australia. Repair discounts apply to repairs done in our Mildura store and to mail-in repairs sent to us from anywhere in Australia.

2.5 Your state. We record the state or territory on your account. It is used for eligibility in prize promotions and can be corrected at any time in the portal or the app. Snap prizes, Weekly Drops and any other instant-win promotion are not open to residents of South Australia. South Australian members receive all other membership benefits and are entered into the monthly and annual giveaways. Residency is determined by the address on the member's account.

2.6 Refusing membership. We may decline or end a membership on reasonable, evidenced grounds — for example where the same person was previously terminated for established misconduct. We tell you the reason, and you may ask us to reconsider.

3. Tiers and pricing

3.1 The tiers currently available, in Australian dollars and including GST:

3.2 Prepaid cycles. Six-monthly and annual cycles are paid up front and are cheaper than paying monthly. The price you pay is the price shown at checkout.

3.3 Price changes. We may change prices with at least 30 days written notice to your registered email address. You may cancel before the new price takes effect. If you stay past that date the new price applies.

3.4 Promotional pricing. Where an introductory price is offered, the price it reverts to and when is disclosed at signup.

3.5 Not transferable. A membership, its benefits, its entries and its membership number belong to you and cannot be given, sold or lent to anyone else. Benefits may only be used for devices you own or are responsible for.

4. Billing, auto-renewal and payment

4.1 This is a subscription that renews itself. Your membership renews automatically at the end of each billing cycle and your saved card is charged again, until you cancel. There is no lock-in period and no cancellation fee.

4.2 Payment processing. Payments are processed by Stripe. We never see or store your full card number. Stripe's terms also apply to the payment itself.

4.3 Tax invoices. We are registered for GST and issue a numbered tax invoice for every payment. Invoices are emailed and available in the portal and the app.

4.4 Keeping your card current. You are responsible for keeping your payment details up to date. You can update your card in the portal, the app, or through the billing link in any receipt.

4.5 If a payment fails. We'll remind you by email on days 1, 2, 5, 12. Your perks and entries pause from day 3 until the payment goes through — paying restores everything. A final warning goes on day 18. If it's still unpaid on day 25, the membership is cancelled; you can rejoin any time as a new member. Where we hold a mobile number we also text you, and every message carries a one-tap link to fix your card. Your account, entries and perk history are kept throughout.

4.6 Fixing it before cancellation. Paying the outstanding amount at any point before day 25 restores your benefits and entries automatically, with no loss of history.

4.7 After cancellation for non-payment. You are welcome to rejoin, but you rejoin as a new member: a new 30-day activation period applies and prior entries, perks and milestones are not reinstated. No refund is given for a period already paid for.

4.8 Disputed charges. If you think a charge is wrong, contact us at repairs@ifixmildura.com.au and we'll investigate. Raising a dispute with your bank in good faith won't end your membership.

5. Cancelling, and refunds

5.1 How to cancel. Cancel any time in the member portal, in the app, through the Stripe billing portal linked from your receipts, or by contacting us. All routes have the same effect.

5.2 What happens. Cancelling automatic renewal stops future renewals. Your membership, benefits and giveaway eligibility continue until the end of the period you've paid for. Valid entries earned before that date stay in the giveaway they were earned for.

5.3 Change of mind. Where you simply change your mind, we do not refund the current billing period or the unused part of a prepaid six-monthly or annual cycle — your membership stays live, with its benefits and giveaway eligibility, to the end of that period. This applies to change of mind only. If something has gone wrong — a benefit was not delivered, a charge was wrong, or the membership was not as described — you have remedies under the Australian Consumer Law, including a refund where the failure is a major one, and clause 15.1 applies.

5.4 Cancelling before activation. If you change your mind inside the first 30 days, before discounts and perks activate, the period you have paid for is not refunded — your membership was live and your giveaway entries were in play for that time. That is a change-of-mind rule only, and it does not affect your statutory remedies: if we failed to provide what you paid for, you are entitled to a remedy under the Australian Consumer Law (clause 15.1). Talk to us and we will sort it out.

5.5 Unused perks. Unused accessory entitlements stay redeemable until the end of your paid period, then lapse.

5.6 Changed your mind. You can undo a cancellation within 24 hours, once per calendar month, from the portal or the app. Everything is restored, including entries.

5.7 Termination by us. We may end a membership on reasonable grounds supported by evidence — defrauding or seriously abusing the benefits, registering devices you have no right to register, deliberately holding multiple accounts, passing benefits to non-members, threatening or abusive behaviour toward our staff or other members, or interference with a prize promotion. For anything that can be put right, we tell you what the problem is and give you a fair chance to fix it before we end anything. We suspend a membership immediately, without that chance, only where we have credible grounds to suspect fraud, a security risk, or a risk to someone's safety. Any amount we withhold is proportionate to what happened; where the conduct affected only part of the period, we refund the rest pro-rata.

5.8 If we end it for any other reason. If we terminate your membership for a reason that is not your fault — for example we stop running a tier — we refund the unused portion of any prepaid period pro-rata within 14 days.

6. When benefits start

6.1 Activation. Yearly memberships: benefits available immediately. Monthly memberships: benefits unlock 30 days after joining. Repair discounts and accessory entitlements begin on that activation date, and your first accessory entitlement is issued from it.

6.2 Available immediately from signup:

• Monthly giveaway entries
• Your referral code and referral bonuses
• The member portal, the member app and your digital membership card

6.3 Changing benefits. We may change, add or remove benefits with 30 days written notice. If we remove a benefit without an equivalent replacement, you may cancel within 30 days and we refund the unused prepaid portion pro-rata.

6.4 Stock. Some perks depend on stock. We do our best to keep them available but cannot guarantee a specific product at all times; we will offer an equivalent.

7. Repair discounts

7.1 Discount, cap and yearly limit by tier:

7.2 Where they apply. Discounts apply to repairs done in our Mildura store and to mail-in repairs booked on our website. They are applied at the time of booking or at the counter.

7.3 The year they count against. The yearly limit runs from your membership anniversary, not the calendar year, and resets on each anniversary.

7.4 First 90 days. In your first 90 days, your repair discount can be used once. After that, your full yearly allowance applies. This applies to every tier that includes a repair discount.

7.5 Registered devices. Discounts apply to devices registered to your account. Add or check a device in the portal or the app before you book.

7.6 Not combinable. A membership discount cannot be combined with a promotional code or another offer — whichever is worth more is applied.

7.7 Scope. Discounts apply to standard parts and labour. Where a premium part is used, that is disclosed in the quote.

7.8 Identify yourself. Tell us you are a member when you book or at the counter. Discounts cannot be applied after a job is paid.

8. Registered devices

8.1 Device and app sign-in limits by tier:

8.2 Identifier. Devices are registered by serial number. IMEI is optional and for phones only.

8.3 Swap lock. A registered device is locked for 90 days. Inside that window a swap needs our approval; request one in the portal or the app and we will consider it reasonably.

8.4 Duplicates. If a serial number is already registered to another active account, registration is blocked and flagged for review.

8.5 Ownership. By registering a device you confirm you own it or have the owner's permission.

9. Accessory entitlements

9.1 Perks by tier, as currently configured:

iFix Club has no accessory entitlements. Its benefits are the repair discount and giveaway entries.

9.2 The free accessory. One accessory up to $30 each quarter, available during the third month of each quarter.

9.3 Use it or lose it. Entitlements are issued for a period — monthly, quarterly or yearly as shown above — and do not carry over into the next period.

9.4 Redeeming. Redeem at our store by showing your digital membership card or giving your membership number. A discounted perk is applied to our normal retail price at the time.

9.5 For you, on your devices. Entitlements are for you and the devices on your membership. They cannot be resold or claimed for someone else.

10. Pausing your membership

10.1 You may pause your membership for up to 95 days at a time, 2 times per calendar year. Billing stops for the paused period and starts again on the resume date.

10.2 A pause cannot start in your first 30 days of membership, while a payment is outstanding, or once a membership is cancelled or terminated.

10.3 While paused, benefits and giveaway entries are held rather than lost — accumulated entries are set aside and restored when you resume. If you cancel while paused, they are forfeited.

10.4 A pause does not extend your activation date if activation has already happened, and does not add to your yearly repair discount allowance.

11. Changing tier

11.1 Upgrading. An upgrade takes effect immediately. When you upgrade, the unused part of your current period is credited against the new price; you'll see the exact charge before you confirm. The new tier's benefits, including its higher entry count and perks, apply straight away.

11.2 Downgrading. A downgrade takes effect at your next billing date. Until then you keep the tier you have paid for. Six-monthly and annual memberships cannot be downgraded mid-term; you can change tier when your prepaid period ends.

11.3 A downgrade changes which promotions you earn new entries for from your next billing date. Valid entries you have already earned stay in the giveaway they were earned for. See the Giveaway Terms.

12. Giveaways and prizes

12.1 Membership includes entries into our monthly giveaway, and for some tiers the annual giveaway, plus Snap prizes and other instant wins we run from time to time. Entry counts by tier are in clause 3 of the Giveaway Terms, which sets out all conditions of entry: eligibility, how entries are earned, how winners are chosen, identified within 14 days, claimed, published and taxed.

12.2 Snap prizes, Weekly Drops and any other instant-win promotion are not open to residents of South Australia. South Australian members receive all other membership benefits and are entered into the monthly and annual giveaways. Residency is determined by the address on the member's account.

12.3 A suspended or paused membership does not earn or use entries while it is in that state. Where you have cancelled automatic renewal, you stay eligible to the end of the period you have paid for.

13. The member app, texts and notifications

13.1 Signing in. The app signs you in with a one-time code sent to the email address or mobile number on your membership. Codes expire, and repeated wrong attempts are temporarily blocked.

13.2 Remembered devices. A signed-in phone stays signed in so you do not have to request a code each time. The number of devices signed in at once is limited by tier (clause 8.1). You can see your signed-in devices and remove any of them — or sign out everywhere at once — in the app or the portal. Removing a device revokes its access immediately.

13.3 Face ID, Touch ID and screen locks. Any biometric or passcode lock is provided by your phone, is optional, and is set up on the device. We never receive your biometric data.

13.4 Deleting your data in the app. The app has a delete option. It ends your membership, signs out every device, and removes your personal details, device registrations and perk history from our member records. Tax invoices and repair records we must keep by law are retained (see clause 14.4). Deletion cannot be undone and does not refund a paid period.

13.5 Service messages. Emails and texts about your membership and your repairs — receipts, invoices, payment failures, activation, perk resets, giveaway results, job updates — are part of the service and are sent while your membership or repair is active. They are not marketing and cannot be switched off separately, though you can close your membership.

13.6 Marketing messages. Marketing emails have an unsubscribe link; marketing texts can be stopped by replying STOP. We comply with the Spam Act 2003 (Cth), and stopping marketing never affects your service messages.

13.7 Push notifications. Push is opt-in on your phone and can be turned off in your phone's settings at any time.

13.8 App availability. The app is not sponsored by, endorsed by or administered by Apple Inc or Google LLC. We may require you to update to a supported version of the app to keep using it, and features may change between versions.

14. Privacy and your information

14.1 We collect your name, contact details, state, date of birth (if you give it), device details, purchase history and payment records to run your membership, process payments, issue invoices, administer promotions and meet our legal obligations.

14.2 We never sell your personal information. Card details are held by Stripe, not by us.

14.3 We handle personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles. You can ask for access or correction at any time at repairs@ifixmildura.com.au.

14.4 How long we keep things. Tax invoices and financial records are kept for 7 years as tax law requires; promotion entry and winner records for at least 3 years; repair records for the life of the warranty and beyond where a claim is open.

14.5 Full detail — including what we collect through the app, texts and our store's point-of-sale — is in our Privacy Policy.

15. Liability and general terms

15.1 Australian Consumer Law. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other law that cannot be excluded. Where those guarantees apply, our liability is limited only to the extent the law permits. Our goods and services come with guarantees that cannot be excluded — including a remedy for a major failure and compensation for reasonably foreseeable loss.

15.2 Limits. To the extent the law allows, we are not liable for indirect or consequential loss, lost profit or lost opportunity, or for benefits missed because of a technical failure or an event outside our reasonable control. Our total liability for a membership claim is limited to the greater of the fees you paid us in the 12 months before the claim and $500. This limit never applies to the consumer guarantees in clause 15.1, and never to loss caused by our own negligence.

15.3 If something goes wrong. Contact us first — email repairs@ifixmildura.com.au or call 0427 507 888. We answer complaints within 10 business days.

If we cannot resolve it, you may contact Consumer Affairs Victoria at consumer.vic.gov.au or 1300 55 81 81. These terms are governed by the laws of Victoria, Australia, and you and we submit to the non-exclusive jurisdiction of the courts of Victoria. Nothing here takes away your right to bring a claim in a court or tribunal in the state or territory where you live.

15.4 Changes to these terms. We may update these terms. Material changes are notified by email at least 30 days before they take effect, and if a change disadvantages you you may cancel before it applies. The current version is always published at ifixmildura.com.au/membership/terms and carries a version number and effective date.

15.5 Entire agreement, severability and waiver. These terms, together with the Website and Repair Terms, the Giveaway Terms and our Privacy Policy, are the whole agreement about your membership. If a clause is invalid it is severed and the rest continues. Not enforcing a term straight away does not waive it.

15.6 Assignment. We may transfer our rights to a successor business. You may not transfer your membership.

15.7 Notices. We write to your registered email address. Write to us at repairs@ifixmildura.com.au.