Website and Repair Terms

These terms are between you and iFix Mildura Pty Ltd ACN 675 768 742, as trustee for the Chisalita Family Trust, ABN 78 517 705 249, trading as iFix Mildura. They apply whenever you book a repair with us, buy something from us, send a device to us, buy a gift, or use this website and our tracking portal. Membership has its own document — the Membership Terms — and our prize promotions are covered by the Giveaway Terms.

We are an independent repairer. We are not an authorised service provider for, and are not affiliated with, Apple, Samsung, Google, Microsoft or any other manufacturer. Brand names are used only to describe the devices we work on.

1. Booking and approving work

1.1 Your booking is a request. A booking is confirmed when we accept it. We may decline or stop a job at our discretion — for example where a repair is unsafe, not viable, or the device may not be lawfully yours. If we decline after payment, we refund you in full.

1.2 Prices and quotes. Prices shown online are for the specific repair selected on the device model selected. Where we cannot list a price we quote after inspection. A written quote is valid for 14 days. After that, part prices may have moved and we requote.

1.3 Revised quotes. If, on inspection, the work costs more than quoted — a second fault, a different part, or damage that was not declared — we contact you with a revised quote and do nothing further until you approve it. You are never obliged to accept. If you decline, we return your device unrepaired and refund what you have paid in full. The one exception is a mail-in device that reaches us in a materially different condition from the one described at booking: there the pre-disclosed $65 assessment fee is deducted from your refund, as clause 5.4 sets out. No other fee is ever deducted from a declined quote.

1.4 Automated laptop quotes. Windows laptop screen and battery prices are generated automatically from current market part costs and are estimates. If the real part cost is higher we come back to you with a revised quote under clause 1.3, and refunds for declined quotes are processed to your original payment method within 3–5 business days.

1.5 Declared condition. Tell us about existing damage, previous repairs and liquid exposure at booking. Undeclared damage may change the price or make a repair impossible.

1.6 Turnaround times. Estimated times are a guide, not a promise. We keep you updated by text or email as your job moves. Timing also depends on parts arriving. Where a part is on back-order or arrives late, we tell you the new estimate and you may cancel at that point for a full refund.

1.7 Photos. We photograph a device's condition when it arrives and may photograph the work. Those photos are attached to your job and used for quoting, warranty and dispute purposes only. We may also ask separately whether you're happy for us to use a photo or short video of the repair on our social media. That is entirely optional, we never post without asking, and we never photograph or publish anything identifiable on the screen — messages, photos, contacts or accounts.

1.8 Liquid damage. Liquid-damaged devices are unpredictable. We clean, inspect and attempt recovery, but we cannot guarantee success, and a device that works after a liquid repair can fail again later as corrosion continues. Liquid-damage work is charged for the attempt, and where we cannot recover the device we charge only the inspection fee quoted to you beforehand. Liquid-damage work does not carry the 12-month warranty in clause 4.1.

1.9 Condition at drop-off. The photographs we take when your device arrives are the agreed record of its condition. We are not responsible for faults or damage present before we received it, and where we find damage during the repair that was not visible on arrival we stop and quote you under clause 1.3 before doing anything further.

2. Your data — back it up first

2.1 Back up before you send or drop off. The repair of your goods may result in the loss of any user-generated data. Please ensure you have made a copy of any data saved on your goods. Please back up to iCloud, Google or a computer first. Repairs can require a device to be powered down, opened or reset, and data can be lost.

2.2 Limited access only. We take limited access to your device only as needed for the repair you've authorised — nothing more. We do not intentionally access, copy, reset or remove your personal information, and we ask for a passcode only where the repair genuinely needs one to complete or test the work you've authorised.

2.3 We are not a data-recovery service, and because a repair can require a device to be powered down, opened or reset, we cannot take responsibility for data that is lost along the way — including on a device that arrives already unresponsive or that will not power on. That is why we ask you to back up first. Your rights under clause 11.1 are unaffected.

2.4 Locked devices. Within that limited access, we need to unlock a device to test that the repair you authorised worked. Please remove Find My or Activation Lock, or a Google account lock, or give us the passcode. A device we cannot unlock may be untestable, and we may return it unrepaired with your payment refunded. We do not bypass, defeat or remove manufacturer security locks under any circumstances, and we cannot accept a device for repair where the lock cannot be cleared by you.

3. Parts we use

3.1 We use new, quality replacement parts chosen to match original performance. Unless we state otherwise in the quote, parts are not brand-original manufacturer parts. Where a genuine or premium part is used or available, we say so and price it separately.

3.2 Non-genuine part messages and affected features. After a screen or battery replacement, an iPhone will usually show an "Unknown Part" or "Important Display Message" notice in Settings, and some Samsung devices show an equivalent notice. This is normal, we tell you before we fit the part, and it does not affect how the device works. Where a part swap affects True Tone, automatic brightness or a fingerprint or face sensor we tell you first; Face ID and Touch ID are tied by the manufacturer to their original sensor, so a repair that requires replacing that sensor will disable the feature permanently. Fitting a non-genuine part may also affect any remaining manufacturer warranty on your device — that is the manufacturer's decision, not ours.

3.3 Replaced parts. Parts we remove become ours and are recycled or kept for warranty testing unless you ask for them back when you book.

3.4 Water resistance. A device is not waterproof after being opened. Screen, battery and back-glass work affects any original water-resistance rating. Do not expose a repaired device to water.

3.5 Battery care. Charge with a good-quality certified cable and charger, and keep the device out of extreme heat. Damage from uncertified chargers or heat is not a manufacturing fault.

3.6 Specialist repairs. Some work — board-level or data work — is carried out by a specialist we use. We tell you before your device leaves our premises, and the job stays our responsibility from start to finish.

3.7 Parts you supply. Where you supply the part yourself, we charge for labour only. We cannot warrant a part we did not source or the outcome of fitting it, so clause 4.1 does not apply to that work.

3.8 Opening an already-damaged device. Opening a device with a badly cracked screen, bonded back glass or a swollen battery carries a real risk of further breakage. Where that risk is material we tell you before we start and you decide whether to go ahead.

4. Warranty

4.1 12 months on repairs. Every repair we do is covered for 12 months against faults in the part we fitted or the work we did.

4.2 What it covers. Only the component and fault we were engaged to fix. Unrelated faults — reception, microphone, speaker, camera or anything not in the original booking — are treated as separate, pre-existing issues, and we are happy to quote for them at no obligation.

4.3 What it does not cover. New physical damage, liquid damage, corrosion, normal wear and tear, or work done by someone else after your device left us. It also does not cover any interference with the repair or the device's internals by you or anyone else, software, operating-system or app faults, or normal battery capacity decline, which is expected wear rather than a fault.

4.4 How a claim works. Lodge it at ifixmildura.com.au/warranty. For a mail-in customer we send a prepaid return label at no cost. We repair the fault, or if we cannot, we refund the cost of that repair.

4.5 Pre-owned devices. Pre-owned iPhones we sell are covered for 12 months against hardware and manufacturing faults. The cover is void if, after purchase, the device is physically damaged, cracked, liquid damaged, or opened or repaired by someone else. A minor fault is repaired or replaced; where the failure is a major one, you choose between a refund, a repair or a replacement, as clause 7.4 and clause 11.1 set out. Change-of-mind returns are not accepted, and you should back up your data before sending a device to us.

4.6 These are extras. Our warranty is in addition to your rights under the Australian Consumer Law (clause 11.1), which cannot be excluded.

4.7 Timing of a warranty repair. A warranty repair can take longer than the original job, because we have to diagnose the fault, order a replacement part and re-test. We keep you posted, and we never charge for the assessment.

5. Mail-in repairs

5.1 How it works. Book and pay online, and we email you a prepaid, tracked Australia Post label to send your device to us, together with your tax invoice. Print it, pack the device well, and lodge it at any Australia Post outlet.

5.2 Return postage. Tracked return postage back to you is included in the mail-in price.

5.3 Packaging. Packing the device safely is your responsibility. Use padding, a rigid box, and do not send accessories, SIM trays or cases unless we ask for them.

5.4 Risk in transit — the two legs.

Posting your device to us: your parcel travels with Australia Post on the prepaid Express Post label we send you. If it's lost or damaged in transit, we lodge the claim with Australia Post on your behalf and pass on everything they pay. Their compensation limit applies; ask us about extra cover before you post if your device is worth more.

Posting your device back: we carry the risk until Australia Post records it delivered. We use Express Post with signature on delivery.

If it arrives in a different condition: if a device reaches us in a materially different condition from the one described at booking — extra cracks, liquid marks, or a device that will not turn on when it was described as working — we photograph it, stop, and quote afresh under clause 1.3. If you decline the revised quote, a $65 assessment fee applies, deducted from your refund, and we post the device back on the included return postage.

5.5 Keeping you posted. We tell you when your device arrives, when it is being worked on, and when it is on its way back with its return tracking number.

5.6 If you never post it. If we have not received your device after 10 days we remind you, and we try to reach you again around 21 days. If a device has still not arrived 60 days after booking, we close the booking and review it for a refund of the amount you paid, less any label cost already incurred. Contact us any time before then and we will simply hold the booking open.

6. Collecting your device, and uncollected devices

6.1 Ready for collection. We tell you as soon as your device is ready, and follow up if we have not heard from you.

6.2 The reminders. Where a device is left with us after the work is done, we contact you about it after roughly 3 days, again at 7 days, again at 14 days, and we send a formal written notice at around 42 days.

6.3 Storage. We store a repaired device free of charge for 30 days after we tell you it is ready. Beyond that we may charge a reasonable storage fee, which we tell you about before it starts.

6.4 Devices left with us for a long time. A device left uncollected is dealt with under the Australian Consumer Law and Fair Trading Act 2012 (Vic) Part 4.2, which governs uncollected goods. In plain terms: we must make reasonable attempts to contact you, we must give you written notice at your last known address, and only after the notice period set by that Act has passed may we dispose of the device. Where a disposal produces money, we deduct what you owe us and hold the balance for you as that Act requires. We do not sell or dispose of anything before those steps are complete, and one phone call or email from you at any point stops the process.

6.5 Payment before collection. A device is released once the job is paid for, or on collection at the counter for in-store jobs.

7. Payment, invoices and refunds

7.1 Payment. Card payments online are processed by Stripe; in store we accept card and cash. A card surcharge, where one applies, is shown before you pay.

7.2 Tax invoices. We are registered for GST and issue a numbered tax invoice for every job and order. Your invoice is emailed and available from the tracking portal.

7.3 When we refund. We refund where we could not resolve the fault we were engaged to fix, where a repair cannot be completed, where you decline a revised quote, or where we cancel a job. Any parts we fitted are removed first.

7.4 Pre-owned devices and change of mind. Pre-owned devices come with a 12-month warranty. If a device has a major failure, you're entitled to your choice of a refund, repair or replacement under the Australian Consumer Law. Minor faults will be repaired or replaced. We don't accept change-of-mind returns. We also do not refund for faults unrelated to the work you booked.

7.5 How refunds arrive. Refunds go back to the original payment method, and we issue a credit note against the original invoice. Card refunds usually appear within 3–5 business days.

7.6 No charge, and deposits. Where we cannot fix the fault you booked, you pay nothing for that repair. Where a job needs a special-order or non-returnable part, we may ask for a deposit covering the part before we order it; if you then cancel, the deposit covers that part. We always tell you the amount before you pay it.

8. Gifted repairs and gift cards

8.1 Two kinds of gift. You can buy a specific repair as a gift for someone, or a dollar-value gift card that can be spent on any repair or product we sell.

8.2 Validity. Both are valid for 3 years from purchase. The expiry date is printed on the gift and shown on its page.

8.3 Using a dollar gift card. It can be used across more than one visit until the balance runs out. If the job costs more than the balance, you pay the difference. Balances are tracked against the card number, which is the reference for every use.

8.4 No cash out. Gifts and gift cards cannot be exchanged for cash and are not reloadable. Any balance left at expiry is forfeited.

8.5 A gifted repair. A gifted repair covers the repair named on it, on the device type named on it. If the recipient wants a different or larger repair, the value of the gift is applied and they pay the difference.

8.6 Delivery. You choose the date we send it, up to 12 months ahead. We send it to the recipient by email, and by text where a mobile number is given.

8.7 Refunds and cancellation. A gift can be refunded or cancelled only to the person who bought it, and only while it is unused. Where we cancel one, we tell the recipient without disclosing the amount.

8.8 Lost gifts. Contact us with the card number or the buyer's details and we can resend the gift. Anyone holding a valid, unused gift reference can redeem it, so treat it like cash.

8.9 The recipient is the customer. Once a gift is redeemed, the person whose device we work on is our customer and has exactly the same rights, warranty and privacy as anyone who paid us directly. The person who bought the gift has no right to the device, to collecting it, or to information about the repair, and we will not discuss the job with them.

9. Pre-owned devices

9.1 Pre-owned devices are used, tested and graded before sale. The grade, storage capacity and battery health are stated on the listing.

9.2 Cosmetic marks consistent with the stated grade are not a fault. A charging cable is included; a wall plug, headphones and original packaging are not, unless the listing says so.

9.3 Pre-owned devices carry the 12-month warranty in clause 4.5 and the remedies set out in clause 7.4 and clause 11.1. We don't accept change-of-mind returns on a pre-owned device.

10. This website, the tracking portal and your account

10.1 Tracking your repair. The tracking portal shows your own repairs, invoices and receipts after we send a one-time code to the email address or mobile number on your job. Codes expire, and repeated wrong attempts are temporarily blocked.

10.2 Accurate contact details. Give us details that are yours and keep them current — that is how we send codes, quotes, invoices and job updates.

10.3 Job updates. Texts and emails about your repair are part of the service. Marketing messages are separate: unsubscribe from an email, or reply STOP to a text. We comply with the Spam Act 2003 (Cth).

10.4 Fair use. Do not attempt to access anyone else's job, interfere with our systems, scrape the site, or submit false bookings. We may block access and report misuse.

10.5 Content and availability. Prices, stock and information on the site can change and can contain errors; where a listed price is obviously wrong we contact you before proceeding and refund you if you would rather not. We do not promise the site is available without interruption.

10.6 Our material. The site's text, images and branding are ours or our licensors' and may not be reproduced without permission.

10.7 Privacy. How we collect and handle your information is set out in our Privacy Policy.

11. Liability and general terms

11.1 Australian Consumer Law. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other law that cannot be excluded. Where those guarantees apply, our liability is limited only to the extent the law permits. Our goods and services come with guarantees that cannot be excluded — including a remedy for a major failure and compensation for reasonably foreseeable loss.

11.2 Limits. To the extent the law allows, our total liability for a repair, order or service is limited to the amount you paid for it, and we are not liable for indirect or consequential loss including lost data, lost income, lost business or lost profit. Nothing here limits clause 11.1.

11.3 Things outside our control. We are not liable for delay caused by events beyond our reasonable control — natural disasters, supplier or courier failures, government action, pandemics, power or network outages. We tell you as soon as we can and work through it with you.

11.4 Right to refuse. We may refuse, cancel or stop any job at our discretion, including returning a device unrepaired where the work is not viable or safe. If we do that after payment, we refund in full.

11.4(b) Devices that may not be yours, and behaviour towards our staff. We do not work on a device we reasonably believe to be stolen. We may check the IMEI against the industry blocked-device register, and where a device is reported stolen we retain it and report the matter to Victoria Police. We will also refuse or stop a job where we find content that is unlawful, or where a customer is abusive or threatening towards our staff, and we may decline future bookings from that person.

11.5 If something goes wrong. Contact us first — email repairs@ifixmildura.com.au or call 0427 507 888. We answer complaints within 10 business days.

If we cannot resolve it, you may contact Consumer Affairs Victoria at consumer.vic.gov.au or 1300 55 81 81. These terms are governed by the laws of Victoria, Australia, and you and we submit to the non-exclusive jurisdiction of the courts of Victoria. Nothing here takes away your right to bring a claim in a court or tribunal in the state or territory where you live.

11.6 Changes to these terms. We may update these terms. Material changes are notified by email at least 30 days before they take effect, and if a change disadvantages you you may cancel before it applies. The current version is always published at ifixmildura.com.au/terms and carries a version number and effective date.

11.7 Severability, waiver and the whole agreement. If a clause is invalid it is severed and the rest continues. Not enforcing a term straight away does not waive it. These terms, together with the quote or booking they apply to, are the whole of what we have agreed, and they replace anything said or written beforehand. Nothing here limits clause 11.1.

11.8 Agreement. By booking a repair, placing an order or using this site you confirm you have read and agree to these terms.

11.9 Governing law. These terms are governed by the law of Victoria, Australia, and you and we submit to the non-exclusive jurisdiction of the courts of Victoria. Nothing here takes away your right to bring a claim in a court or tribunal in the state or territory where you live.

11.10 Transfer. If we sell or restructure the business we may transfer these terms and your job or order to the new owner, who takes on the same obligations to you. You cannot transfer your agreement with us to someone else without our agreement.

12. Damage and insurance reports

12.1 On request we prepare a written assessment of a device's damage for your insurer. The report states what we observed and our opinion of the cause and of the cost to repair it.

12.2 It is an independent assessment, not a guarantee that your insurer will accept a claim. We have no relationship with any insurer and receive nothing from them.

12.3 The fee is quoted before we start and is payable whether or not your claim succeeds.